Customers 

 

 

Overview  — Agent / Broker

As an agent or broker, you rely on actuaries on behalf of your customers.We will strive to ensure you and your customers are comfortable with us not only as an actuarial advisor, but as business partners. After all, your clients trust you to provide them with actuaries that they can trust.

You can trust us in many ways. You can trust that we are not going anywhere. We will be here for you for the long-term. You can trust that we offer full range of actuarial services, from traditional loss reserve analysis for large deductible exposures to funding and feasibility studies to evaluate alternative risk program structures.

Further, you can trust our commitment to provide outstanding customer service that exceeds your expectations. Our consultants know that can mean a dozen different things on a dozen different days. To that end, Pinnacle treats every contact with agents and brokers with the intent of developing a long term relationship.

You can also trust that we will not bog you or your client down with arcane actuarial speak. Instead, we will communicate with you and your clients in plain language so both of you can clearly see options and results. We are here to partner with you.

Experience the Pinnacle Difference: Timely, dependable and professional responses. Plain language that not only communicates our findings, but that adds value in the process. Understandable reports and presentations that help you navigate the jargon-filled process of the insurance business. And a team of experts who are focused on doing whatever it takes to exceed your expectations, time and time again.

 

 

Services  — Agent / Broker

Alternative Risk Transfer Program Design

Pinnacle helps alternative market risk owners, managers and service providers select risk retentions that optimize the balance between risk capitalization and market conditions. Often these are formal feasibility studies that involve future forecasts of the program’s profitability and solvency.

Helping you select a program structure that best suits your needs is a value added service. This advice is based on our work with the various forms of facilities, be they self-insurance, captives, Risk Retention Groups, pools or large deductible plans.

Pinnacle’s feasibility studies allow you to make informed decisions about the capitalization of your captive.

Collateral Negotiations

Pinnacle provides unique qualifications to assist in collateral negotiations. Loss reserve analyses prepared by Pinnacle may be used as a negotiating tool as it relates to the collateral associated with deductible and/or retentions maintained. Our approach is designed to maximize the usefulness of a program’s actual data. Our extensive expertise with alternative markets, self-insured programs and reinsurance provides us with valuable perspectives on the multitude of factors that can impact collateral negotiations.

Cost Allocations

Allocation of program costs by member is most equitable when the allocation mechanism uses three distinct elements – exposure, geographic cost differences and actual loss experience. Members with more exposure should pay more than smaller members. Members with operations in jurisdictions with higher than average insurance claims costs should pay more than members located in lower cost areas. Members with more losses per unit of exposure should contribute more than members with lower average costs. Our experience shows that the consideration of these three elements leads to cost allocations that are more broadly accepted by members than those that employ simple pro-rata or arbitrary divisions of overall costs.

Discounting

Management sometimes wishes to reflect the time value of money in funding projections, accruals for unpaid claims liabilities and other valuations. The two most important parameters for doing so are the assumed interest rate and the underlying claim payment pattern. Assessing reasonable values for these parameters is not trivial as the interest rate may need an adjustment for risk while the claim payment pattern may not be readily available.

Dividend / Assessment Analysis

Once a dividend has been declared, the proceeds must be distributed equitably amongst the members.  Likewise, if an assessment is indicated, how will such monies be collected? The relative contribution of individual members to profitability of the group should factor heavily into any dividend calculation. Likewise, the assessments indicated for the program as a whole can be traced to the members giving rise to shortfalls in funding.

Indicated dividends may be formula driven, but determining the loss amounts to factor into the equation can be problematic. We generally focus on the actual experience of the individual member for such a determination. To the extent the loss information is not of a sufficient size to be credible from a statistical viewpoint, we would blend in the data for the program as a whole. A similar line of reasoning applies if/when assessments are needed to cover funding shortfalls.

Expense Analysis

Expenses for any insurance program are categorized as variable or fixed. Variable expenses include the cost of:

  • Commissions, brokerage and/or royalty fees
  • Taxes, licenses & fees (TL&F), including federal excise tax
  • Provisions for underwriting profit and contingencies

Certain other expenses for alternative market programs are considered variable as well, including:

  • Claims administration
  • Excess and/or aggregate coverage costs
  • Fronting fees
  • Fees for other vendors (such as loss control)

Fixed expenses would include item fees for legal, captive management, auditing and actuarial services.

Frequency / Severity Analysis

Ultimate losses in a loss reserve exercise may be broken down into two components – ultimate claim counts and ultimate average claim severities. Claim frequencies are affected by changes in coverage or product line mix or geographic diversity, safety culture, loss control efforts and employee education. Average claim severities typically trend upwards but may be influenced by risk management techniques such as managed care, vendor analysis, and attitudes towards early settlements. Pinnacle can help you review your claims experience to determine potential improvement areas to control rising costs.

Higher Confidence Levels

Management often desires to be conservative when setting an accrual for unpaid claims liabilities. Routinely we employ a variety of methods to derive indicated accruals for unpaid claims liabilities at a variety of higher confidence levels to help you assess the potential variability in future loss outcomes. Using evaluation methods to reflect process risk, parameter risk and/or model risk, we can help you find out what you need to know about indicated reserves at specified higher levels of statistical confidence.

Loss Fund Projections

Future loss fund projections generally rely on commonly accepted actuarial methodologies, all of which contain certain assumptions regarding expected loss ratios, loss development patterns, retention levels, benefit levels, potential recoveries and trends in costs and exposures. The approach to projecting future losses will generally rely on past claims experience.

Typically there will be a subtle trade-off between stability and responsiveness. A stable method for producing loss fund projections will generally use more years of data in the experience period. A responsive method relies more on data for the past few years. The right balance will be dependent on a variety of factors, including the volume of underlying data, the coverage(s) involved, consistency of the data during the experience period and wishes of management.

Loss Reserve Analyses

Setting a reasonable accrual for unpaid loss and loss adjustment expense obligations is one of the most critical functions of management in preparation of a program’s financials. Performing such analyses is our bread and butter, but emphasis is always placed on using the program’s actual data to the maximum extent possible (rather than relying on external benchmarks) in order to reflect your program’s unique loss characteristics.

When necessary, we will rely on our library of industry, state and insurer/TPA specific benchmarks. These benchmarks allow us to derive reasonable estimates of the accrual for unpaid claims liabilities to the extent your program’s data is not of sufficient volume or reliability to be fully credible for analysis.

You expect your consulting actuary to interact daily with captive managers, auditors, fronting carriers, reinsurers and other service providers, presenting the analysis of the program’s liabilities for unpaid claims – generally the largest item on the Liability side of the balance sheet. Pinnacle leverages its good working relationships with dozens and dozens of service providers, regulators and managers in jurisdictions around the globe to your advantage.

Loss reserve projections generally take one of four forms:

  • Point estimate of mean expected loss and loss expense reserves (i.e., “actuarial central estimate" or best estimate)
  • Reasonable range of indicated loss and loss expense reserves
  • Reserves at a specified higher level of statistical confidence
  • Stochastic forecast of the range of all possible outcomes (i.e., a distribution of potential loss and loss expense reserve estimates)

Loss Reserve Analyses - Reinsurance Reserves

Reinsurance loss reserving requires special skills and knowledge. The reinsurance reserving actuary must understand the unique nature of various reinsurance treaty types and their potential impact on reserve estimates. Pinnacle’s consultants understand reinsurance contract language and have the skill set required to properly evaluate reinsurance loss reserves.

Analysis of a program’s ceded reinsurance reserves can take several forms. A typical loss reserve analysis may first estimate indicated loss and loss adjustment expense reserves on a direct and assumed basis, then separately reviews indicated ceded reserves to determine indicated net reserves by subtraction. Other times, the analysis begins with net data and adds the indicated ceded reserves to develop estimates of amounts on a direct and assumed basis. The reinsurance program may combine elements of quota share, surplus share, excess of loss, aggregate excess, clash and catastrophe coverages.

Rate Level Analysis

Rate level adequacy is an important feature of every successful insurance program. Reasonable projections of future loss and loss expenses underlie the determination of premium contributions, after reflecting expected expenses for the program. Considerations about future rate levels incorporate a large number of factors including expected trends in costs and exposures, loss development, changes in past and future benefit levels, impact of deductibles, appropriate loadings for assessments, expenses and underwriting profit.

Alternate considerations may include anticipated investment income, provisions for dividend returns, recoveries from deductibles, other insurance coverage (e.g., accidental death & disability) or excess recoveries.

Reinsurance Analysis

Analysis of reinsurance contracts may focus on the relative cost versus coverage provided. Competing options quoted by excess carriers will have trade-offs from a cost/benefit viewpoint. A specific review of the proposed reinsurance contract may focus on the risk transfer elements of the coverage itself in order to determine whether or not it is a bona fide contract from an accounting viewpoint. A third analysis commonly requested relates to potential collectability problems with reinsurers.

Reinsurance Optimization

Pinnacle’s consultants can help you realize your strategic objectives by helping you optimize your reinsurance program. We can provide an independent review of your reinsurance strategies to help you determine if you are meeting your reinsurance objectives -- whether those objectives are surplus relief or cost effectively managing underwriting variability.

Reinsurance Pricing

Pinnacle’s experience and exposure-based pricing models evaluate all property and casualty lines. Our pricing models provide independent cost evaluations of both ceded and assumed reinsurance programs. We also provide additional pricing support during renewal season.

Reinsurance Underwriting Submissions

The reinsurance underwriting submission is one of the primary means of communicating to reinsurers the unique qualities of your company. Pinnacle’s consultants are more than actuaries. Our experience as reinsurance underwriters and product managers will provide valuable insight on best representing your firm to potential reinsurance partners.

Risk Retention Studies

The level of risk assumed in any insurance program is critical to its long-term success. How much risk to assume is dependent on management attitudes, market conditions, expected costs for excess coverage and several other factors. The risk/reward trade-offs that accompany such considerations often relate to the capitalization level of the program itself and management’s appetite for risk.

Roll Forward Projections

The timely reporting requirements of financial results sometimes leads to a mismatch between the evaluation date of the data and the date shown on the financial statement. Projections of claim activity in the next few months are often requested to accommodate such time constraints. The roll forward projection of future expected loss and loss expense reserves is calculated based on interpolated loss and loss expense payment and reporting patterns. The assumption inherent in this approach is that actual claim activity in the roll forward period will not be materially different than projected.

Service Provider Analysis

An actuarial review of insurance programs in the alternative markets can include an evaluation of various service providers. These benchmarking exercises can assess claim reporting and settlement patterns; average case reserves; closed, report or ultimate claims severities for all claims or a specific claim type (e.g., lost time workers compensation claims); or a myriad of other metrics. Industry benchmarks, as well as results for similar programs, may be used in the analysis. Expense benchmarking of service providers for comparable programs can also be performed. Pinnacle strives to construct benchmarks that are as close as possible to the nature of the underlying data.

Trend Analysis

Trend refers to changes in the value of underlying exposure, premiums, claim counts or average claim severities. Future cost projections are heavily dependent on trend assumptions; factors may be developed either from a particular organization’s data, data from similar organizations or from benchmarks derived from broader sources. Trends may vary considerably depending on the line of coverage and/or exposure involved.

Expertise  — Agent / Broker

When you partner with Pinnacle, you work with a team of experienced consultants who know the unique requirements of your specific industry. That expertise not only provides insight to a reasonable range of likely outcomes, but also provides you with valuable intelligence that comes from working with similar programs for other customers.

Pinnacle has expertise in a wide variety of lines of coverage, alternative risk transfer structures, regulatory jurisdictions and industry niches. The expertise has been developed not only with having a team of experienced consultants at your service, but also with the local knowledge unique to individual market segments such as:

  • General liability for contractors
  • Medical professional liability for physician groups and hospitals
  • Workers compensation for temporary staffing firms
  • Law enforcement liability for public entity pools
  • Commercial auto liability for trucking companies, bus companies and taxicabs

In terms of alternative markets structures, Pinnacle is well versed in the intricacies of mechanisms including:

  • Large deductible policies
  • Retrospectively rated policies
  • Single parent captives
  • 831(b) captives
  • Group captives
  • Agency captives
  • Association captives
  • MGA-controlled programs
  • Risk retention groups (RRGs)

The expertise brought to bear on any particular assignment not only provides insight to a reasonable range of likely outcomes, but also provides you with valuable intelligence that may come from benchmarking with similar market segments.

 

Products  — Agent / Broker

Industry Benchmark Data

Finding quality publicly available industry benchmark data is one of the biggest challenges insurance professionals face. This data can be difficult and expensive to acquire and the analysis necessary to turn the data into meaningful benchmarks requires specific actuarial expertise.

Pinnacle’s client base, especially the scores of captives and thousands of self-insureds we serve, requires that we make a significant investment in all manners of industry benchmark data.

To better serve clients, we have created extensive benchmark datasets with user-friendly interfaces that make our expert data analysis -- and flexible and customizable groupings -- available at the click of a button.

These benchmarks are much more than just data. They include Pinnacle’s expert analysis of the data and user-friendly interfaces to access in flexible and customized groupings.

Our unique benchmarks include:

  • Loss development factors
  • Paid and incurred loss, closed and reported counts and held IBNR in many situations
  • Losses gross and net of reinsurance for insurance companies
  • Custom aggregations of unique industry segments (e.g. trucking companies, lawyers professional liability insurers, non-standard auto insurers)
  • Many custom aggregations with geographic details.
  • Expected and historical loss ratios, often with state and/or insurance company or group detail available
  • Loss distributions by limit for most commercial coverages
  • Benefits on-level factors for workers compensation
  • Trend analyses, including Fast Track Plus
  • Market share and market concentration analyses
  • Underwriting expense analyses, often with state, insurance company or group and custom aggregation available
  • Leading insurer rate levels, class plans and aggregations for many lines and states

 

People  — Agent / Broker

Photo Erich A. Brandt FCAS, MAAA Consulting Actuary



Biography
Office Phone: 309-807-2311
ebrandt@pinnacleactuaries.com
Photo Derek W. Freihaut FCAS, MAAA Senior Consulting Actuary



Biography
Office Phone: 309-807-2313
dfreihaut@pinnacleactuaries.com
Photo Joseph A. Herbers ACAS, MAAA Managing Principal



Biography
Office Phone: 309-807-2310
jherbers@pinnacleactuaries.com
Photo Pete S. Rauner FCAS, MAAA Senior Consulting Actuary



Biography
Office Phone: 630-457-1296
prauner@pinnacleactuaries.com
Photo Paul A. Vendetti FCAS, MAAA Senior Consulting Actuary



Biography
Office Phone: 309-807-2312
pvendetti@pinnacleactuaries.com
Photo Robert J. Walling, III FCAS, MAAA Principal and Consulting Actuary



Biography
Office Phone: 309-807-2320
rwalling@pinnacleactuaries.com

Case Studies  — Agent / Broker

Formation

In an effort to attract and retain quality physicians, a large integrated healthcare system operating in the Midwest decided to create a physician’s professional liability insurance (PPLI) alternative to the commercial markets. After a comprehensive feasibility analysis, an offshore captive insurance company (CIC) was capitalized and formed. Pinnacle actuaries were engaged to assist in the feasibility analysis and implementation of this strategy. Pinnacle’s involvement began by assisting the captive manager to develop appropriate assumptions that were incorporated into the CIC’s proposed business plan and filed with regulators. Initially, Pinnacle performed a comprehensive analysis of the current PPLI market to develop base rates, rating factors and underwriting guidelines. On an annual basis, Pinnacle re-evaluates the base rates and rating factors and recommends adjustments to reflect current trends in the market as well as credible indications borne out of the CIC’s experience. In addition to maintaining adequate rates for the program, Pinnacle has also been retained to perform the annual analysis of unpaid loss and expense reserves. The CIC’s annual reserve analysis includes a review of policies written, premium collected and claims incurred by the CIC at the close of each fiscal reporting period. Management relies on Pinnacle’s analyses to ensure the financial health of this strategic venture.

Funding Study

Pinnacle was approached by an aircraft manufacturer to provide recommended funding for various aviation and liability coverages. Pinnacle’s initial steps included discussing coverages to be provided and what data was available to complete the funding study. The captive was a start-up with no loss information on which to determine appropriate funding levels. Pinnacle was able to determine that the National Transportation Safety Board (NTSB) had a database of aircraft incidents that recorded both the manufacturer and model of the aircraft involved in the incident. Since the manufacturer was able to provide the number of units produced, Pinnacle was able to determine the frequency and severity of the incidents and project ultimate funding levels. The captive is currently operational after receiving regulatory approval.

Retention Analysis

Pinnacle was asked by a large self-insured regional transportation authority to assess the impact of increasing their self-insured retentions for both workers compensation and automobile liability. We developed a stochastic simulation analysis, based on the program’s historical claims experience and industry benchmarks, that examined not only the increase in expected losses but the program’s additional potential loss variability. Finally, we discussed with the customer the relationship between their current capital position, as well as the current reinsurance market, to ensure the retention they selected for their program was appropriate for them. The authority ultimately increased their retentions, put some of their excess capital to work, and realized substantial savings in their reinsurance costs.

Self Insured Loss Reserve Analysis

Pinnacle was approached by a major, national manufacturer to perform a loss reserve analysis of their retained workers compensation, auto liability, general liability and products liability loss exposures. The previous actuary worked for a large broker which the customer felt presented a conflict of interest. In addition, the actuary used industry benchmarks that the customer felt did not accurately represent their loss development behavior. Pinnacle worked with the customer to better understand their loss exposures, claims handling practices, and corporate risk management philosophy. We worked with the company to gather better internal data and refine the industry benchmarks to better reflect their third party administrator, industry focus and geographic mix. These refinements, and many others, led to a more accurate analysis of the company’s retained loss exposures, a reduced provision for unpaid claims on their balance sheet, and reduced collateral requirements from their fronting carrier.

Publications  — Agent / Broker

The Impact of PPACA on Liability Insurance
  Monographs - January 2012
  Authored by 
October 2011 Apex Discussion Series
  Presentations - Reports and Presentations to Board of Directors
  Authored by 
April 2011 Apex Discussion Series
  Presentations - Actuaries and Auditors
  Authored by 
February Apex Discussion Series
  Presentations - ERM: Fundamentals and Implementation
Does Your 831(b) Captive Quack?
  Monographs - December 2010
  Authored by 
Pinnacle Trucking and Transportation Services Brochure
Getting the Most from Your Actuary
  Articles - Captive Review Magazine - Cayman 2009
  Authored by 
Pinnacle Audit Support Brochure
Pinnacle Claims Predictive Modeling Brochure
Pinnacle Reinsurance Brochure

Links  — Agent / Broker

Actuarial - Actuarial Board for Counseling and Discipline (ABCD)
Actuarial - Actuarial Information & Resources
Actuarial - Actuarial Standards Board (ASB)
Actuarial - American Academy of Actuaries
Actuarial - Be An Actuary
Actuarial - Canadian Institute of Actuaries (CIA)
Actuarial - Casualty Actuarial Society (CAS)
Actuarial - Illinois State University – Actuarial Science Department (ISU)
Actuarial - Institute of Actuaries (UK)
Actuarial - International Actuarial Association (IAA)
Actuarial - International Association of Black Actuaries (IABA)
Actuarial - International Network of Actuarial Risk Managers (INARM)
Actuarial - Society of Actuaries (SOA)
Actuarial - The Actuarial Foundation
Association/Captive - Arizona Captive Insurance Association (AzCIA)
Association/Captive - Bermuda Captive Conference
Association/Captive - Bermuda Captive Owners Association (BOCA)
Association/Captive - Captive Ins Council of the Dist of Columbia (CIC-DC)
Association/Captive - Captive Insurance Companies Association (CICA)
Association/Captive - Delaware Captive Insurance Association
Association/Captive - Hawaii Captive Insurance Council (HCIC)
Association/Captive - Insurance Managers Association of Cayman (IMAC)
Association/Captive - Kentucky Captive Association
Association/Captive - Nevada Captive Insurance Association (NCIA)
Association/Captive - Public Risk Management Association (PRIMA)
Association/Captive - Risk and Insurance Management Society, Inc. (RIMS)
Association/Captive - South Carolina Captive Insurance Association (SCCIA)
Association/Captive - Utah Captive Association (UCA-UT)
Association/Captive - Vermont Captive Insurance Association (VCIA)
Association/Ins - American Assoc. of Managing General Agents (AAMGA)
Association/Other - American Society for Healthcare Risk Management
Association/Other - International Risk Management Institute, Inc. (IRMI)
Association/Other - National Assoc. of College & Univ Business Officers
Association/Other - National Council of Self-Insurers (NCSI)
Association/Other - Professional Risk Managers' Int'l Assoc (PRMIA)
Association/Other - Public Entity Risk Institute (PERI)
Data/Software - Bureau of Labor Statistics (BLS)
Data/Software - Consumer Price Index
Data/Software - Self-Insurance Institute of America, Inc. (SIIA)
Data/Software - U S Census Bureau
News - AM Best
News - Best Wire
News - Business Insurance
News - Insurance Journal
News - Journal of Risk and Insurance
News - National Underwriter Property/Casualty News
News - Risk and Insurance Management Society, Inc - Magazine
News - The National Underwriter Company
News - Workers’ Comp Executive
News - World Insurance News
Regulatory - Links to All NAIC Regulators
Regulatory - National Association of Insurance Commissioners (NAIC)