At Pinnacle, customer service is more than a catch phrase; it is the only way we do business. Since customer service can mean many things to many clients, Pinnacle strives to find new ways to meet and exceed customer needs each day. Here’s what you can expect from Pinnacle:

• A strong desire to know our customers and consider their unique business goals, geographic and industry mix, risks and culture
• Responsive customer service that is timely, dependable and focused on your unique needs
• Effective communication of our findings, featuring objective, understandable reports, presentations and expert analyses
• Emphasis on knowledge transfer which results in greater customer satisfaction and better understanding of our results and products
• Multi-disciplinary expertise and experience, combined with marketplace knowledge and state-of-the-art technologies, tailored to each customer’s projects

Our Mission
To provide timely, independent actuarial and management consulting services with integrity, skill and care that exceed customer expectations and fulfill Pinnacle’s responsibilities to its colleagues, the actuarial profession and the public.

Our Vision
To be the actuarial consulting firm of choice, with a reputation of exceptional service and uncompromising excellence.

Our Core Values
Our core values drive our daily and long-term business decisions. They provide the framework for us to meet our mission and vision and serve as a foundation for growth and profitability. Our core values are:

• Teamwork and collaboration
• Employee development
• Extraordinary customer service
• Continuous Improvement
• Professionalism
• Entrepreneurial atmosphere
• Extensive and open internal communications
• Expertise and eminence
• Perpetuation
• Work/life balance

Pinnacle Actuarial Resources was formed in January 2003 by a majority of the principals and consultants of Miller, Herbers, Lehmann, & Associates, Inc. As a group, Pinnacle consultants have been working together for more than 16 years and some of our clients have been served continuously since 1985. The continuity of our staff is a real strength of the firm and allows us to add tremendous value to each client assignment. 

Pinnacle provides actuarial, risk management and general management services to our property/casualty insurance clients across the globe. Our staff numbers almost 50, and as we grow so does our geographic spread by region. We are now in nine locations throughout the United States.

Our consultants provide a diverse and broad range of expertise on all issues germane to the property/casualty insurance industry. As a result, we offer a full range of services with a heavy focus on the alternative markets, loss reserving, predictive modeling, litigation support and pricing and product management services to the personal lines, commercial lines and reinsurance segments of the business.

Our vision is to be the Firm of Choice with a reputation for exceptional service and uncompromising excellence. To that end, we manage ourselves as a one-firm firm and put a heavy focus on employee development. We feel that providing an inviting and challenging workplace will go a long way to realizing long-term retention of key employees and ensuring client satisfaction.

Forming strategic alliances and partnering with other product and service providers makes it possible for Pinnacle to enhance and expand the high-quality services we offer. These partnerships give our customers access to additional products and expertise that will help them analyze and manage risk to make better business decisions. 

Current Pinnacle alliance partners include:

Marshall & Swift / Boeckh (MSB)
Marshall & Swift / Boeckh (MSB), an MDA company, is the leading supplier of local building cost information, residential and commercial property valuation technology and services for the property and casualty insurance sector in the United States and Canada. MSB has five offices throughout the U.S. and Canada. For more information, visit MSB’s website at www.msbinfo.com. Pinnacle has partnered with MSB to maintain and support PerilVision. Using MSB’s property intelligence and Pinnacle’s predictive modeling expertise, PerilVision delivers peril-specific scores and a composite score to predict loss potential on each household. We can maximize your PerilVision evaluation and implementation with more than a decade of predictive modeling experience and our pricing and underwriting expertise.

SAS Institute Inc.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers improve performance and deliver value by making better decisions faster. SAS gives you THE POWER TO KNOW®. Pinnacle is a SAS Alliance partner using SAS® products and platforms, such as SAS 9.1, SAS 9.2, Enterprise Miner, Enterprise Guide, as well as developing customized applications for the insurance industry and jointly marketing SAS products and Pinnacle and SAS consulting services to the insurance industry.

Property Casualty Insurers Association of America (PCIAA)
PCIAA and its subsidiary, Independent Statistical Service, Inc. (ISS), partnered with Pinnacle Actuarial Resources, Inc. to create Fast Track Plus™as a more cost effective means of delivering Fast Track data along with Pinnacle’s in depth analysis. ISS, which serves over 450 companies reporting more than $100 billion in annual written premium, teamed up with Pinnacle to offer clients more possibilities in a user-friendly and less expensive method than previously available from other statistical agents.

Illinois State University
ISU’s actuarial science program has long been recognized as one of the top in the nation with graduates at companies nationwide and faculty that develops students through the examination process. Enhancing this program is ISU’s Katie Insurance School which educates students on the business side of insurance such as underwriting, operations and claims adjusting. Pinnacle actively supports the students of the actuarial science program by making presentations to them throughout the year, individual career mentoring, internship opportunities during both the school year and summer, and the offering of an annual scholarship. Further, consultants at Pinnacle have been on the advisory boards of both the actuarial science major and the Katie Insurance School. This relationship has also involved collaborative research and joint participation in professional education seminars.