These Frequently Asked Questions are provided to help with the most common issues regarding the Apex Discussion Series.

Frequently Asked Questions



•  When is the Apex Discussion?
  Pinnacle's Apex Discussion Series will typically be available on the third Thursday of each month at 2 p.m. ET, though this can be changed, based on presenter availability.

•  What’s the cost to participate in the Apex Discussion?
  At this time the hour-long discussions are available free of charge.

•  Who can participate in the Discussions?
  While registration for Pinnacle's Apex Discussion Series is open to all industry colleagues, we reserve the right to limit participation at any time, when interest and participation conflict with limited web conferencing resources.

•  When registration is available how do I register for a particular Discussion?
  To register, visit our Apex Discussion Series page, and select a scheduled topic. Then Click the 'Register Now' button, and our registration process will guide you through the rest.

•  May multiple people sit in on the Apex Discussion under one registration spot?
  Definitely. We encourage organizations with multiple interested people to sit in via a conference room or equivalent. In these cases, only one registration for this group is required, as everyone in the group will share that single registration.

•  What is the format of these Discussions?
  Most Apex Discussions will include a PowerPoint presentation that acts as a visual tool as they explore that month’s topic. All presentations provide groundwork for deeper discussion.
  Since these webinars are open to colleagues of all backgrounds, Pinnacle tries to provide a myriad of topics with varying degrees of depth.
  Additionally, Each Discussion makes use of WebEx, an online meeting tool that provides easy access by all participants with a PC. Combined with teleconference communication tied in with WebEx, the presentation allows the participants to ask real-time questions to the presenter during the webinar.

•  Why teleconference via phone versus VOIP through PC speakers?
  To provide the highest quality experience for our participants, we are currently relying on traditional phone-in. As more consistently reliable VOIP becomes available, this format may change.

•  On the day of the Discussion, how difficult is it to join the webinar?
  We have taken great efforts to make the process of joining one of Pinnacle's Discussion series an easy process. A day before your scheduled Discussion, you will receive an email from messenger@webex.com. This email will provide a link that will instantly open the meeting window for you. After that, all you'll need to enter your name and email address. The last thing you'll be asked to do is dial in on your phone using a Toll-Free number. After dialing in, and entering the provided meeting number, you are set and ready to go! Please allow for 15 minutes to complete this process.

•  What if I don't receive this email?
  Look for this email 24-48 hours before the scheduled Discussion.
  If you are unable to find it, most commonly, this can be caused by the message getting directed to your junk mail folder. Check your junk mail folder first, and if you are still unable to find an email from messenger@webex.com by the day before the Discussion, contact us with the information at the bottom of this page.

•  How much time should I schedule for any given Discussion?
  Each Pinnacle Apex Discussion Series will normally take no more than one hour. We recommend you join the webinar 10-20 minutes before the start time, especially, if it's your first time attending an Apex Discussion.

•  I’ve been placed on the Waiting List. What does that mean?
  When the slots are full, a registrant's information is placed on a waiting list. If a cancelation is received and a slot opens, registrants from the waiting list are given the slots in a First-in-First-out order.
  Sometimes, when demand his high enough and time allows, a second Discussion is scheduled. Normally this second Discussion is still a live event and simply helps accomodate more registrants. When this happens, those on the waiting list are automatically placed as participants in the second Discussion.

•  On what dates are the second Discussion presentations scheduled?
  Normally, within one day of the first Discussion for that month.

•  Who can I contact with questions?
  If you have any technical questions regarding the WebEx technology, please contact us at apexsupport@pinnacleactuaries.com.