Pinnacle’s Clients Say It Best
Derek Freihaut

Pinnacle’s Clients Say It Best

Derek Freihaut May 15, 2018 Posted in: Blog Posts, General, News

Each year, we ask our clients to rate their level of satisfaction with Pinnacle’s services and request their input as to how we can improve their overall customer experience. We’re proud that our 2017 client survey yielded a 99% satisfaction rate, and we sincerely thank our participants for their responses.


One of the survey questions was, “If recommending Pinnacle to a colleague, how would you describe us?” We’d like to share some of our clients’ responses.

“Professional,” “Knowledgeable,” and “Responsive”
These are the three words our clients would use most in describing Pinnacle to a colleague. Some of their key comments included:
  • “Professional, responsive, knowledgeable and accessible.”
  • “Highly professional and responsive to client questions and comments.”
  • “Very professional, knowledgeable, responsive with excellent communication.”
  • “Very professional in providing accurate and timely data. The information is easily understood, concise and useful in the determination of the accuracy of estimates and obligations. The Pinnacle team is very responsive and produces quality work.”
  • “Pinnacle has been a pleasure to work with since day one. Their level of professionalism is second to none. From the outstanding communication to the thoroughness of their work, you could not ask for a better service and group of people to meet your actuarial needs.”
“Outstanding Work” and “Understandable”
Our customers also frequently noted Pinnacle’s outstanding work product and communication skills in their detailed recommendations:
  • “A professional actuarial firm that puts complex issues into terms a non-actuary can understand.”
  • “From the outstanding communication to the thoroughness of their work, you could not ask for better service and a better group of people to meet your actuarial needs.”
  • “The executive on my account has been very professional, responsive and, most importantly, is an excellent communicator who speaks clearly and helps us understand the reports and results he has generated. Further, the actuarial work is completed in a timely manner.”
  • “Pinnacle has a unique way of taking complex analysis and producing reports that get to the heart of the matter quickly and reliably. Whether one is a novice in the world of actuarial analysis or an expert, Pinnacle adjusts to its audience’s needs.”
  • “The best I've encountered at taking extremely complex data, sorting out the irrelevant, and presenting a clear thoughtful report that is easy for the reader to understand. I now feel competent and capable to explain the data, assumptions and results to anyone at any level. For this, I can't thank them enough.”

We sincerely thank our customers for completing our 2017 survey and look forward to continuing our valued relationships. Pinnacle remains committed to delivering exceptional actuarial expertise, superior communication and empathetic customer service to assist you in making better business decisions. For additional information regarding Pinnacle’s client surveys, please contact me at dfreihaut@pinnacleactuaries.com.


Derek Freihaut is a Principal and Consulting Actuary with Pinnacle in our Bloomington, Illinois office. He is highly-experienced in projects involving loss reserving, funding studies, loss cost projections, captive feasibility studies, risk transfer analyses, and personal and commercial lines ratemaking.
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